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[Suwhitehorse]

Hi, I am having trouble resetting my password. It keeps telling me that there was an error, please try again.  However, the message didn’t say what the error is.  Please help.

[softech]

@Suwhitehorse  try with Incognito mode or a different browser, or try on a different device

If none of that works, open ticket wirh PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[JK8 · Accepted solution]

@Suwhitehorse 

The self service account is down right now. Try later or tomorrow morning.