How to stop the phone number

[fxx_susan]

Hi There,

I will not use my current number anymore. How can I stop the phone number and plan. Thanks.

[darlicious]

@fxx_susan 

As stated above only customer support can currently remove your credit card which will stop payments and suspend the account and then cancel and deactivate it after 90 days of no payment. You can also replace the credit card with a $0 gift credit card. This will do the same thing. If you are abandoning the account and the phone number then this is perfectly acceptable way to cancel the account. If you need one I can give you one I have lots of it extra ones I have given out previously for customers who did not have a credit card but wanted to earn the $2 auto pay reward continue to pay by p.m. voucher.

Private message me if you would like that info.

[JL9]

So you are not porting out to another carrier and have a new number then? In that case follow the steps above and just be diligent in removing your credit card as there has been issues with charging after your gone in the past.

[Remember]

@softech 

you again copy and paste same 

[dust2dust]

Just stop paying. Turn off the pre-authorized payment option. Or use the lost/stolen function to suspend the account. Then 90 days after your current plan ends, the account will fully deactivate.

Or port the number out elsewhere.

[softech]

@fxx_susan 

You can just disable pre-authorized payments from My Account.  PM will get be able to charge you, your account will then be suspended.  90 more days, your account will be permanently closed

If you want to be very safe , you can open ticket with PM Support and ask them to remove the credit card for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there