Community

adnamile · ‎09-18-2022

Hello,

I got an 821 error code when activating my account and porting my number.

I used the chat service and was told to wait three hours.

Now when I try to activate my account it says my phone number isn't valid.

Please help!!!!

cellphoneuser1 · ‎09-18-2022

@adnamile wrote:
Hello,
I got an 821 error code when activating my account and porting my number.
I used the chat service and was told to wait three hours.
Now when I try to activate my account it says my phone number isn't valid.
Please help!!!!

821 is an account error. There's nothing we can do to help. Chat service means that you opened a ticket? The CSA will fix everything up. Check if credit card was charged. See if Public Mobile service works but put old sim card back in after that because you will need to answer a text message from the old carrier to complete the number port.

softech · ‎09-18-2022

@adnamile

did you provide IMEI for the previous carrier's info instead of account number?

do not try to activate again. I would wait an hour or two, then check your credit card and make sure PM has not charged you yet.

If PM really didn't charge you , then you can try activate again but please provide your current provider's account number instead of IMEI

If PM has already charge you, try to put the PM SIM card into a phone and see if it can connect to PM network and if you can make outgoing calls. If you can make ougoing calls, then you can then call the porting department tomorrow morning (closed tonight already) and manually provide them the account number and have them to start the porting request. I will message you the porting department number , please check your Community inbox