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Track my SIM card

Great Neighbour / Super Voisin

hello, I am wondering if there is a way to track my SIM card?


Good Citizen / Bon Citoyen

Are you talking about to find your phone or you order a SIM? To find your phone you have to set that up on your device. If you order a SIM it takes about a week. Not including holidays. We just had Labor Day last weekend so it might be late. 

Mayor / Maire

If you can get to a Telus or Koodo kiosk at your local mall...see if they have one for you. When the one you've ordered is finally it to a friend or family member who wants PM service.

@Williams1996 wrote:

hello, I am wondering if there is a way to track my SIM card?

Public Mobile often sends SIM cards by mail. There would be no tracking if they did that.  However, if they used a Canada Post method other than regular mail, or if a different shipping company was used, there would be a tracking number.In your shipping confirmation e-mail, there is a button that can be selected for order details.  Open that link.  If a tracking number is available, it will be listed that.

Mayor / Maire

@Williams1996 no not really it takes 1 to 3 weeks for delivery if it doesn't come by then you can contact a cs agent to check for you 


1. you can open a ticket through Simon here


2. alternatively you can private message them here                               

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