Username and password not matching

[darcy1187]

Changed password still saying username and password not matching? Need to renew plan can't get in 

[mo1979ca]

Just change your password. Click I forgot password and use the user name if you remember it. If that doesn't work try logging in from a computer. 

[RossN]

@darcy1187 Hi if above suggestions don’t fix the issue 

A cs agent will help reset/change your account email and password 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[dust2dust]

Try another browser or device or use incognito mode. You can use your 4 digit pin and registered card and dial 611. You can buy vouchers and use 611 without the pin. You can use real time payments in some stores. And you can even use the chatbot to try to login and make payments there.