MY account is suspended

[imadsaba]

Hi

i cannot update my payment method, i get the message

Oops! Something went wrong, please try again later.

[nwi17]

Thanks so much @hTideGnow ! I tried again a few hours later in Chrome Incognito and it worked!!!! 

[hTideGnow]

Hi @nwi17 do you need ro pay urgently?  If not, please wait at least an hour before trying again using Incognito mode.  You could have tried too many times within an hour

still not work, then open ticket with PM CS agent at : https://publicmobile.ca/chatbot. 

start by  typing: Contact CS Agent

[nwi17]

Hi guys, I got the same error message. I'm on Mac and have tried clearing cache, used ingonito in Safari. Even changed to Chrome. None worked:( Could you please help urgently? TIA

[RossN]

@imadsaba hi yes it is one of the many issues with this site, to fix it clear your cache and cookies or use a different browser in secret or incognito mode, reboot your device and try to log in again 

[HALIMACS]

@imadsaba 

Try clearing cache and cookies, open incognito tab, then try again.

Worst case, try a different browser on different device.

[hTideGnow]

HI @imadsaba   please try to clear cache, close the restart browser

or try Incognito mode or other browser, it should work