Account Status: Plan Expired

[lindsayt93]

Hello,

I wanted to see why my account says "Plan Expired."

I have not been able to access data, but have been able to make text and phone calls.

I cannot see my plan details or data usage, my payment method is correct and up to date.

Please advise.

Lindsay

[Mary_M]

Good morning @lindsayt93,

thank you for taking the time to share your concern regarding your plan status ! If your plan has not renewed and still appears as expired, please send us a private message including your details, we'll be able to look into it for you.

Let's keep the conversation going,

Mary

[Korth]

@lindsayt93

If there are sufficient funds in your account (not including Rewards) to pay the plan cost up front, there should be a "Reactivate Current Plan" button.

If there aren't sufficient funds in your account, then the plan should automagically reactivate itself when payment is made.

If payment has already been made but the plan hasn't renewed/reactivated itself then there's some kind of billing-side technical glitch (often but not always involving AutoPay).  You'll need to message the mods to get it corrected - include your Self-Serve account # and personal information, your community name isn't enough for them to confirm your identity.

[Anonymous]

@lindsayt93, what plan were you one?  Do you know what your renewal date was/would have been?  If it was today/tomorrow, sometimes the self service portal reports that an account is suspended/expired the day of/just before renewal.  As for data not working is it possible that you simply ran out of data?  If your plan renewal is beyond today/tomorrow, you can contact the moderators team to find out why your account shows as expired.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.