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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 633 Views
  • 7 replies
  • 2 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16341 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27389 Views
  • 184 replies
  • 27 Bravos

Christopher_T Public Mobile

I've been noticing that Christopher_T Public Mobile is almost always logged in. Does he sleep at the office? Maybe a security Guard? A Computer? A ghost of Public Mobile past? Very intriging. lol

Chicklets by Model Citizen / Citoyen Modèle
  • 1546 Views
  • 8 replies
  • 1 Bravos

Resolved! Sending SMS to special numbers/offers

Why are text messages to special services like CAA, AEROPLAN considered international? Case in point, I tried to send a text message to AEROPLAN's subscription service at 27767 and got the following reply:Public Mobile here. Sorry we do not offer tex...

bilal by Great Citizen / Super Citoyen
  • 3195 Views
  • 12 replies
  • 1 Bravos

Reward Badge

How I can check how mant badges I earned? When I will get the bonus?

zakhan78 by Great Citizen / Super Citoyen
  • 2232 Views
  • 17 replies
  • 1 Bravos

Cannot order a sim card as it is indicated on the site. Why..?

Hi everyone, Glad to meet the community. My concern is:  I cannot order a sim card for my wife's cell phone while it is compatible with the system. If you have experienced the same problem and have an answer i will be happy to know. Have a great day!

nellhaiti by Great Neighbour / Super Voisin
  • 1163 Views
  • 4 replies
  • 1 Bravos

Resolved! Login information request

I am requesting my login information; as I have forgotten the username and password I used to registered the account back on February. Please advise. Thanks in advance.

Randyshiwji by Great Neighbour / Super Voisin
  • 1098 Views
  • 2 replies
  • 0 Bravos

SIM card for new activation

I already sent you my email address through the option order a sim card. How long will it take to you guys to send me the sim card for a new activation? 

Georgie by Great Neighbour / Super Voisin
  • 824 Views
  • 2 replies
  • 0 Bravos

Data periodically stops working

Hi all, Every once in a while (maybe 1-2 times a week?) the data on my phone (Samsung Galaxy S3) stops working until I restart the phone. While it is happening, call and text still work fine and if I switch to Wifi, all the apps do their internet bus...

wryder by Good Citizen / Bon Citoyen
  • 1465 Views
  • 9 replies
  • 0 Bravos

Problem with my picture texting

Hello, I got a new phone, well its from 2009 but its new, its a Nokia n86...I got tired of smart phones so I decided to go old school...the only problem I have is that I can't send picture texts when I was able to on my smart phone , and whenever I c...

rakbeuman by Great Neighbour / Super Voisin
  • 1522 Views
  • 5 replies
  • 0 Bravos

Resolved! Is LG A275 compatible with the pm network?

Hello,  Someone knows if the LG A275 is compatible with pm's network? http://www.amazon.com/LG-A275-Black-Unlocked-QuadBand/dp/B009IRGQPO/ Thanks!Daniel

dbrime by Great Neighbour / Super Voisin
  • 1631 Views
  • 10 replies
  • 0 Bravos

Resolved! Problem to create new account.

I transfer   phone number from TELUS  to Public mobile,and when  I tray to create new account the system tell me that this nomber  not  existe.

dimitarca12 by Good Citizen / Bon Citoyen
  • 926 Views
  • 1 replies
  • 0 Bravos

Iphone

If I buy an Iphone from Apple, could I use that phone with Public Mobile? I heard that with Public Mobile, you can only use the phones (limited in choice) given by Public Mobile and I was wondering if this was true.

DavidKa3 by Great Neighbour / Super Voisin
  • 1068 Views
  • 7 replies
  • 0 Bravos

battery burned and phone not working

ey...this sucks...my phone burned the battery ,,...i cant contact no one.....how i tell them that my phone is dead......i paid ahead.....im going to lose my money\ 

Resolved! Cellphone Lost

Hi, I lose my Cell, what number should I call for support? I live in Montreal, Quebec. Thanks.

Phi29 by Great Neighbour / Super Voisin
  • 1302 Views
  • 4 replies
  • 0 Bravos

Android Updates - how is this managed on Public Mobile?

Hi everyone, I apologize if this has been addressed before, but I think it is a timely discussion to have in light of the recent stories regarding the Stagefright Android exploit. (Not sure what that is? Give this a read: http://www.androidcentral.co...

keltr0n by Good Citizen / Bon Citoyen
  • 2411 Views
  • 6 replies
  • 0 Bravos

MMS (Picture Messaging) and Non-Smart Phones

I have managed to send (but not receive) MMS messages on my flip phone. Since there is not a lot on this forum pertaining to non-smart phones this post is to document the steps it took so that anyone looking for help might be able to have a starting ...

Charanth182 by Model Citizen / Citoyen Modèle
  • 8056 Views
  • 18 replies
  • 5 Bravos

Resolved! Hi

My account is suspended why?I paid my account

kones by Great Citizen / Super Citoyen
  • 1712 Views
  • 17 replies
  • 0 Bravos

SIM Adapter

Hi, Does public mobile provide sim adapter? So the same nano sim can be used in iphone and samsung phone. thanks

zakhan78 by Great Citizen / Super Citoyen
  • 1172 Views
  • 5 replies
  • 0 Bravos

Missing promotional Credit

Hi, I recently opened the account and in invitation email I was told that if I order by 25th June then I will be given $10 credit for 12 months but still credit is not applied to my account. What should I do? I also emailed them but no response came....

zakhan78 by Great Citizen / Super Citoyen
  • 1131 Views
  • 4 replies
  • 0 Bravos
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