Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Every month my account gets suspended. I have auto pay. Why does it not take payment automatically?
Cant register account on public mobile site
Hello we are brand new to public mobile. I bought a Sim card and registered online with my old phone number but for some reason the number is assigned me is one digit off. This means that I have someone else's phone number and his name is Randy. Ho...
Further to my question regarding using as a hotspot. I have 3 relatives visiting this summer - they all do teaching online - 3 hours a day - they are only staying for a week. They use Skype or some similar conferencing system. Since they are all work...
After purchasing US talk and text how do I turn it on
I changed my plan from $10 to $15. I can't receive and make calls as well as receive text messages but I cannot send text and my mobile data is not functioning and useless.
I have a question regarding my plan. Why is it that public mobile charged me twice with my plan?
Hello Mods, the account i used to login is locked. We need to update the credit card as it failed. i can send the login via PM
Can you receive texts when outside of Canada + North America ?If not, then is there any add on for that to receive texts and calls when travelling overseas ? Add Info:- Interested in receiving calls+text on my default PM number.
The major carriers have blocked that with SIM-Enabled feature limitations on prepaid plans.Does PM allow that or is it disabled ?
Hello, I had to travel out of Canada but couldn't activate the call Forwarding. How can that be done now? Any help will be highly appreciated.
I changed plan but can’t complete the transaction in my acct because when I click on “Change myplan now” it does not respond because it’s light grey ahowing so it’s not highlighted to accept my change.... what can I do?
Hi there!I recently signed up for PM using a friend's referral number. I paid in full for a month but don't see the $10 credit anywhere as advertised. Can someone help?
My iPhone 3G is compatible with the system, but I am unable to find VPN information. I assume this is why my iPhone is still not connected, even though my account is active?
I have activated my sim card,but i need to report my account number to PMI missed the call from PM,how can i report my account number to PM.I can't find PM's contact information
I forgot the password to my self-serve account but when I click "forgot password" it says I'm locked out. I didn't try my password 5 times, I've waited an hour, its been like this for years, nothing changes. Anyway I can log in?
How in the hell does a guy owe $36 on a pre paid service??? Like wtf. And no responses from any moderator. Also all my voicemail and texts (from public mobile) are in French. English is what I speak and write . Useless company I say
Dear Community: After waiting patiently I finally received a text from PM system that I need to go to publicmobile.ca and Click Contact Us and complete the SIM & Activation online form. I have looked through all the pages on publicmobile.ca and canno...
Hello i need help with my account. i dont remember the answer for my secret question. right now i am using a other account so my real account is xxxxxxxxxxxx@xxxxxxxx.comi need a password reset please . thanks Edited by computergeek541: Please d...
Hi all, Im currently travelling in the US, but I did not update my plan to include US roaming. What happens to the texts that are sent to my phone from friends back in Canada while Im in the US? Will I receive them when I get back to Canada or are th...
Hi. I just signed up with public mobile. Let see how it goes? cheers!
Hey everyone! Just looking for some advice when it comes to posting on the community. I’ve been browsing the community for the past few days and looking at some of the questions and responses. Every time I want to respond, it seems like I’m just rep...
Hi there, I've already sent this to the moderator team but want to post here in case I can get an answer sooner. I have tried to switch to Public Mobile since Friday (five days ago now) and at the mobile kiosk it failed to activate because of issues ...
i have been able to send text messages, however have not received any for the past 3 days. please advise on how to rectify this issue. thank you
If a new promo comes out, do I have to wait till the end of my monthly term to switch?
When I terminate my PM account, will I get a refund for the month I paid in advance?
Hello,Can anyone in the billing can help me with the overcharge in April 11, 2019?In April 11, I was charged $40, instead of usual $36 per month... When I checked the Transaction history, there was "System issue" on the April 8, caused the rewards d...
Just got public mobile. Why am I prepaying for month in advance?
Does anyone know if you can use a Huawei Mate 10 Pro with Public Mobile. This model doesn't show up in the compatibility checker. See the attached screen capture. Thanks.
I've been on a $40, 5Gig data plan for a few months with no issue. Data stopped working today and I logged into my account and it says "You currently don't have any add ons on your account" under my data. Usually in this space it shows how muched u...
