Have auto pay with good cc, account suspended, does not accept pay

[vc88]

Issue #1

Hi, i have 2 accounts, both have valid cc with autopay... both accounts got suspended. Both ccs expire in march of 2023. Ive had auto pay, so im so confused both lines have been suspended since yday.

This is super frustrating. 

Tried to do a onetime payment via online, it stated there are enough funds. Then i tried calling via *611 then the bot stated there is an issue with the cc.

How do i get my lines working again?

Issue #2

Also, just found out i have been triple and double charged on one of my accounts.

How do I get PM to look into this for me?

[darlicious]

@vc88  Im sure the moderators will sort out the issue with the second account. Autopay definetly randomly selects a very small percentage of accounts to fail during renewal. Sometimes triggered by changing to a lower priced plan. I have noticed once it does fail it will often fail the following renewal as well. I and many others choose not to rely on it. A few days before renewal I will log in check my usage, rewards or whatever....and just manually add any funds necessary to top up the account. Never have to worry about it failing and I still get the autopay reward. As a precaution when I do anything to the account versus look at it I will always clear my browser and use secret mode. The moderators have been on top of their game lately  hopefully you'll have everything cleared up by tomorrow.

[popping]

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@vc88 wrote:

#issue 1

resolved thanks

#issue 2

How do I get in touch with a moderator, its been like looking for waldo on this site but with no ease of success.

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Click on the ? button at the right hand bottom of his page.

SIMon will try to help you.  I use the following entries to get it show me the "SUmbit a ticket.

Contact moderator

Account specific question

No, I want a human

Submit a ticket

[vc88]

#issue 1

resolved thanks

#issue 2

How do I get in touch with a moderator, its been like looking for waldo on this site but with no ease of success.

[popping · Accepted solution]

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@vc88 wrote:

#1 

I have 2 seperate accounts  with 2 seperate ccs

Had these accounts since april 2019 with autopay.

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Login to self-serve.  Remove the cc entry and add it again even it is the same cc.  

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

After new cc entry accepted, test it by adding $1 to your account.  If it works, add more fund to cover the re-activation of your current plan.  Let me know how it goes.  Thanks

[vc88]

#1 

I have 2 seperate accounts  with 2 seperate ccs

Had these accounts since april 2019 with autopay.

[popping]

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@vc88 wrote:

Issue #1

Hi, i have 2 accounts, both have valid cc with autopay... both accounts got suspended. Both ccs expire in march of 2023. Ive had auto pay, so im so confused both lines have been suspended since yday.

This is super frustrating. 

How do i get my lines working again?

Issue #2

Also, just found out i have been triple and double charged on one of my accounts.

How do I get PM to look into this for me?

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#1  Was both account renew on the same day?

If yes, two transactions within very short time after midnight may trigger the cc fraud detection to stop payment.

#2  Create a moderator support ticket using the ? button at the right side bottom corner of this page.  Moderator wait time is up to 2 days.