data use problem

[Gigitos]

Hi! 

I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??

[geopublic]

@Gigitos  Maybe WiFi was down and you did not realise it. Check your phone's data built-in data usage app you determined if that was the case.

If you still feel there was a problem then best to submit a ticket to PM for further investigation.

To submit a ticket to Public Mobile do the following: 

[popping]

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@Gigitos wrote:

Hi! 

I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??

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Check the data usage line on your overview page after login.

I have a 5GB plan with the 1GB bonus data.  I had used 697MB of my 1GB bonus data.  I used 1237MB out of my 5GB plan data.  If you don't see these lines, you have used all your data.  What is showing in your overview page?

• Data & Add-Ons	Amount Used
  1GB Promo	697.544  /  1024 MB
  5GB at 3G Speed	1237.345  /  5120 MB

[Triguy]

Check your phone settings to make sure you don't have auto updates for apps.  Also if you use google maps to only enable while on wi-fi.  You can log into your account under view usuage to see when and how much data was used.