Calls being dropped
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05-07-2019 11:40 PM - edited 01-05-2022 04:49 AM
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05-09-2019 09:52 PM
I've noticed the same issue. Yesterday I had 4 incoming calls throughout the day that rang once and that's it. The callers later told me it went straight to voicemail. These are 3 separate callers at separate times.
My calls are still being dropped randomly. My moved my entire family to Public from Rogers and we are all experiencing dropped calls now...
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05-08-2019 05:23 PM
Not only am I experiencing dropped calls - but we've also had some random calls that are incoming - ring once and then goes away.
The phone numbers reflect that they are probably robo-calls - but just odd that they don't ring more than once or twice.
Also, I notice, when I call out, that I get first a ring, then a click then the call continues to ring. This has been pretty much since I transferred over to Public. Not really sure what that is all about but it is rather disconcerting, one thinks that the call is being transferred.
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05-08-2019 01:26 AM
There was an official announcement of a fix yesterday. I guess it was not effective. Have you rebooted your phone lately? If not, do a reboot and see if that helps. Otherwise, I think affected customer will have to wait for a solution to roll out. This issue does not seem to be account related and so the moderator team is likely to be of little assistance.
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05-08-2019 12:54 AM
@dbuff8586 PM is working on this issue in the annoucemnt. They just mentioned that it normally happened during the peak hours. If the situation continues, you have to send them a private message to "Moderator_Team".
