@crazyfrog wrote:
I have been a former customer of PM that moved to koodo with the migration offer. I needed a second line so my natural go to was PM.
I went to Walmart and they gave me on heck of a time to let me buy a PM Sim which according to PM website i should have been able to get at Walmart. Again, Walmart declines it unless you sign up for a service then and there. (Take a note you ppl up the ladder!!!)
Low and behold, i got a sim from The Mobile Shop and came home to activate it on the new $15 plan for three times (Yes freaking 3 times) because every single time, i would go all the way to the end only to have the site tell me "Uh ho...$%##%^&&^%$"
Now, it simply says "Invalid Sim"
I paid money for this sim and now it says Invalid sim? Are you effing kidding me???
Shame on PM for not even making the signup process stable. Its been like this when i started with you all first and infact was one of my recommendations when invited to your Toronto Downtown Office to "hear your customers"
Not a thing has changed. I will wait till morning to have this resolved. Else, i am going to initiate a charge back with my credit card and file a CCTS complaint. Such a waste of time. If you dont care enough about your customers, fine, will take our business elsewhere.
The self-serve glitches are still around. If you got to the payment step and submited that, as a former customer, I'm sure you're expecting that they charged your credit card even though you got an on-screen error message. If that's what happened, check if your sim card works. If it doesn't work, or if your self-serve account never got created, you'll have to do the Moderator_Team routine, as I'm sure you're already aware of.
If by chance, you never got to the payment section of the activation, wait roughtly 1 hour. After that amount of time, any non-completed activation and usage of that sim card number should be cleared from the system, and you should no longer get that invalid sim card message at the first step.
