Payment issue

[varshalshah]

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

[will13am]

$30 x 2 doesn't go into $40.  It is quite impossible to be charged twice. 

[austinhuang]

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@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

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Screenshot your history (Log into Self-Serve => Payment => Transaction History).

[popping]

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@varshalshah wrote:

My regular plan was 30$.  I had recharged my account with 40$. my balance is deducted from 40$. then i have changed plan to 10$ instantly. but they charged me twice. what to do to get cash back

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PM plan is prepaid plan.  There is no refund on prepaid plan in Canada. The unused portion of your $30 plan will not be refunded because you did not schedule your $10 plan change until next renewal date.

You may send a private message to moderator to get bill credit.  But there is no guarantee that you will get your bill credit.  Good luck.

[Carld123]

@varshalshah

What you posted doesnt really make sense.   Try again..and explain properly