Account suspended

[mamabear23]

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried to "top up" my account but it said there was enough balance on it already. I hit "reactivate my account" and I still can't make any calls and my texts don't go through...WTH?!

[Lieux]

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@mamabear23 wrote:

k, so now i go to plans/add ons and it says OOPS, SOMETHING WENT WRONG. then it tells me to log out and back in again, so i did but get the same message.

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If nothing work after 50 minutes waiting tomorrow you can ask for help here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 the moderator will help you. Waiting time is few hours to 2 days. Be patient.

[geopublic]

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@mamabear23 wrote:

k, so now i go to plans/add ons and it says OOPS, SOMETHING WENT WRONG. then it tells me to log out and back in again, so i did but get the same message.

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@mamabear23  You need to clear your browser's cache and try again. Maybe try using incognito mode. Sometimes it's just the website so you need  to wait and try again.

[mamabear23]

k, so now i go to plans/add ons and it says OOPS, SOMETHING WENT WRONG. then it tells me to log out and back in again, so i did but get the same message.

[mamabear23]

k, thank you! restarting didn't work, so i'm going to try the lost/stolen phone thing..i'll keep ya posted! 🙂

[Lieux]

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@mamabear23 wrote:

might be a dumb question... but will i lose everything on my phone if i do this?

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No nothing will be lost! Don't worry! And no dumb question here!!! Never!

[mamabear23]

i'll try restarting first...fingers crossed!

[mamabear23]

might be a dumb question... but will i lose everything on my phone if i do this?

[geopublic]

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@mamabear23 wrote:

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried to "top up" my account but it said there was enough balance on it already. I hit "reactivate my account" and I still can't make any calls and my texts don't go through...WTH?!

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@mamabear23  Did you restart your phone after re-activating? If that doesn't work try the  lost/found reset trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[Lieux]

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@mamabear23 wrote:

So my account has been suspended due to insufficient funds, however, i'm set up for automatic pay on my credit card. I got a new credit card (with the same card number, just a new expiry date) because my card expired. Anyway, changed that and tried to "top up" my account but it said there was enough balance on it already. I hit "reactivate my account" and I still can't make any calls and my texts don't go through...WTH?!

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You can try the lost/stolen phone trick.  In your account, report your phone lost/stolen.  Logout.  Wait 5 minutes.  Login and report your phone found.  Re-boot phone.  This resets your SIM/account.