Urgent! My fd phone number needs to be resume can someone help

[mylololi]

Hi, 

My fd phone got suspended. 

Her payment did go through, but she still can’t use the service. She called *611 and 855-478-2542. But in vain. 

Her online acc is disabled as well. She can’t make a post on the community. Can someone contact her please? 

thanks.

[Anonymous]

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@mylololi wrote:

Hi, it is removed. But could you help? Thanks

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The account holder (or someone who can verify) needs to contact the moderators. What happens when 611 is called? Time may be of the essence here though.

[kb_mv]

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@mylololi wrote:

Hi, it is removed. But could you help? Thanks

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@mylololi She will need to contact a moderator through here. She can set up a community account to do so if needed. 

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[Danchvn]

@mylololi I understand that your friend's Community account is disabled but is she able to log into her self-serve account? Is her account showing suspended there?

[mylololi]

Hi, it is removed. But could you help? Thanks

[Triguy]

You should remove any personal info as this is a public forum.  Click on the three dots on the top right corner.

[BeachNBeer]

You need to remove your personal info