09-23-2020 11:28 AM - edited 01-05-2022 03:59 PM
Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?
09-23-2020 01:36 PM
Since PM is prepaid it’s unlikely that you’ll be overbilled for anything unless someone changes your plan without your authorization.
09-23-2020 11:39 AM
@tomalaird wrote:Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?
@tomalaird Did you go through his payment history on selfserve? Is he double billed there or is just his credit card statement? If it's only the cc statement then it's possible that someone else is using his cc.
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09-23-2020 11:33 AM
@tomalaird wrote:Just found out today that my stepdad has been double billed for almost two years now and none of the amounts make any sense. I tried to go through the “ticket” system and it won’t let me go past the second question box.
Anybody else have this problem?
09-23-2020 11:33 AM - edited 09-23-2020 11:36 AM
yes, there are certain categories that arent functioning correctly
after logging in and the page opens, click the dropdown menu and select "other"
then select "something else"
then "next"
and then write your issue in the box and click "submit ticket"