Community

sidneadancer4 · ‎08-31-2020

I have activated a sim card and am trying to port my number over from Koodo. I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.

There are 88 Moderators on here when I signed on... can someone please help with porting my number over?

popping · ‎08-31-2020

@sidneadancer4 wrote:
I have activated a sim card and am trying to port my number over from Koodo. I am not able to start a ticket with a Moderator to have this done (on either of my computers). 'Chat with Simon' is also unavailable.
There are 88 Moderators on here when I signed on... can someone please help with porting my number over?

SIMon is not easy to work with. If you enter "port request" magic phrase, SIMon will help you to create a your support ticket.

Try again https://publicmobile.ca.ada.support/chat/

BeachNBeer · ‎08-31-2020

If you open the chat bot bottom right question mark. Type "Port Request" then follow the steps.

If it's giving your trouble you can private message the moderators at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Triguy · ‎08-31-2020

You will need the assistance of a moderator.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Here is more info.

https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...