Stopped getting $1 referral on from spouses phone

[MagFhinn]

Somewhere along the line I stopped getting my $1 refferal credit for our second phone.  We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that?

Cheers

[markevee]

So if the person you set up stops using public mobile than you do not get the $1 discount anymore, so they have to be continued customers. I also heard about people missing payments or changing plans and that impacted there $1 reward. If that's the case you have to talk to a moderator. I would first suggest talking to the person you referred first to make sure they are still on with public mobile.

[mooj1i]

check the following :

-Was his account every Delinquent. / Late payment

-Suspension for non payment  /

is his number still active under Public mobile 

those could all be factors for not getting the reward 

[Anonymous]

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@MagFhinn wrote:

Somewhere along the line I stopped getting my $1 refferal credit for our second phone.  We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that?

Cheers

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Did that second line ever go into suspension? Even with lost/found function?

Either way, as above. 

[Lieux · Accepted solution]

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@MagFhinn wrote:

Somewhere along the line I stopped getting my $1 refferal credit for our second phone.  We set them up at the same time few years ago and I do remember geting it. Not sure when it stopped or why. Anyone able to see what's going on with that?

Cheers

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You will need to reach the moderator here...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and ask them to look that for you. They have access to your account but not us..