Bonus data disappeared

[Dolphin11]

I received a promo code for 5gb for 16 months so I added it. My account shows it has been added but the previous promo of 10gb for 24 months disappeared. Has this happened to anyone else?

My husband received the same offers and both are still showing on his account. Why did mine disappear?

I created a ticket but wanted to know if it happened to anyone else.

[Dolphin11]

@softech thank you for explaining this. It is the first time I noticed it was missing.

[softech · Accepted solution]

@Dolphin11  

no worries, the 10GB is  there, it is just used up for this cycle, and it will show up again

The system is set to hide the 10GB for the current cycle once it is used up (and the system will start getting the data from your regular monthly data bucket)

when a new month starts, the 10GB for the new cycle will reappear and the system will first consume from there

again, no need to worry.  I have gone through this multiple times myself and can confirm you the data is still there and hidden by design once the 10GB for the current cycle is all used up