@Sami1979
if you have service without issue, then no worries.
The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But it is an easy fix for PM support, you will just need to engage them by submitting ticket. Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account. Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre
** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it. You can then create an Expert Messaging ticket with this new account.
