Where is my bonus 30GB data add-on ?

[JeffLi-PM]

Hello,

I have been with PM for many years with 1G data plan. In about March PublicMobile sent me a message I was loyal client and I was awarded 30GB data for 175 days.

I think 30GB is big enough so I changed my play to a 250MB plan. But after change that 30GB bonus data has disappeared.

I become un-loyal just because I changed my plan from 1GB plan to 25MB plan? That is ridiculous.

Anybody can help here?

Thanks,

Jeff

[JeffLi-PM]

Thanks for the information. I submitted a ticket and a 5G bonus add on was added to my account. Very helpful and fast. 

[hTideGnow]

HI @JeffLi-PM 

there is a clear terms that if you downgrade your plan, you will loss your bonus

however, some talked to CS agent and they agree to give back 5GB bonus , the bonus they give to all $15 plan holder

you can submit ticket with CS agent and ask

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437