Sim card not received

[Salha44]

Hi, I lost my sim card while on vacation and ordered a new one once I was back home and it has been 2 weeks and I still havent received it. I dont know what to do, can a @CS_Agent help? Thanks

[Priority]

@Salha44 is your Device compatible with e-SIM?

[Priority]

Ask Customer Service Agent for a Refund or Replacement and order one on Amazon which will be guaranteed to arrive in a few days. 

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary https://a.co/d/bGHT9gv

[Handy1 · Accepted solution]

@Salha44 

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

@Salha44 

it's been taking up to 3 weeks for delivery. Check Amazon if you want it FA$T.

added...

try this link to message a CSA....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437