08-30-2023 02:41 PM - last edited on 08-30-2023 03:11 PM by computergeek541
Topped up my account last week. Available funds are there but my account is suspended and there is no help from anyone from public mobile. What a mickey mouse operation.
edited by computergeek541: inappropriate language removed
08-30-2023 02:59 PM - last edited on 08-30-2023 03:10 PM by computergeek541
If your device is still working normally just continue to use it until Payment is automatically deducted.
I also use only Available Funds to pay my bill every month, and usually on the last day of the billing cycle it says my services are on hold until payment is made, but by the next day it always automatically deducts from my Available Funds. *I am also not subscribed and have Automatic payments turned off, since I use Account Funds to pay my bill and Account Funds only.
If you have enough in Available Funds to process your next bill and your phone is working, leave it alone and let the system do it. 👍
08-30-2023 02:43 PM - last edited on 08-30-2023 03:10 PM by computergeek541
Hi @Kat12
you can click the button to resume service and it should take money from Available Fund.
If that does not work, submit ticket with CS agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437