@Balveersidhu
Did the retailer where you activated give you a print out of your activation details? Do you have the rest of the credit card sized tricut sim card that the nano sim was snapped out of? Did you get the welcome email from pm? Did pm text you your 4 digit account pin # on 611? Did you register for autopay when you activated? Did you put the sim card in your phone once it was activated and you had service? Do you still have the phone? These all contain details of your account info you will need to verify your account in order to get the CSA to swap out your sim card. Gather as much as this info that you can so you can satisfy the extra verification questions from the CSA.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
