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I tried that route, it prompted me to write a ticket. to which I don't have a phone number yet established to write on the ticket. 

thanks for the tip

and thank you for your help btw 

well my first mistake was taking the advice from the guy at Walmart. he suggested purchasing a $48 voucher. my plan costs $50... now I have another question: I had to pay the sales tax on purchasing the voucher. Why is the site charging me tax on the...