We recommend to take the following steps if you need to port-in a number:
- Be sure to note the best practices below to ensure a smooth process:
- Only the authorized account holder can transfer a number.
- You cannot transfer numbers between Public Mobile accounts.
- Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
- Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
Mobile Phone Number Transfer | Landline Phone Number Transfer |
Alternate Phone Number | Complete billing address |
First and Last Name of the account holder | Alternate phone number |
You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PIN | First and last name of the account holder |
- As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.
- We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
- All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.
We thank you for your patience while we work through the Self-Serve maintenance.
