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05-04-2020 03:11 PM - edited 01-05-2022 10:39 AM
Phone number still not switched over from Koodo
Solved! Go to Solution.
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05-04-2020 03:27 PM
@Public5574 wrote:It's not my phone, I'm trying to help a friend
@Public5574 You are going to have to fill out a ticket on his behalf or he could do it himself.
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05-04-2020 03:27 PM
@Public5574 ok tell your friend😁
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05-04-2020 03:25 PM
It's not my phone, I'm trying to help a friend
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05-04-2020 03:17 PM
@Public5574 Hi if it has been four days sounds like your port has been stuck click on the? Bottom right hand corner and ask to speak to a moderator tell them your port is stuck good luck
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05-04-2020 03:16 PM
No, not sure how to do that
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05-04-2020 03:15 PM
We recommend to take the following steps if you need to port-in a number:
- Be sure to note the best practices below to ensure a smooth process:
- Only the authorized account holder can transfer a number.
- You cannot transfer numbers between Public Mobile accounts.
- Your previous account must be active in order for the number transfer to go through. Once the transfer is complete, it will be automatically deactivated from your previous service provider.
- Double check your old account info, as it needs to be correct in order for your number transfer to complete. Here’s the information you’ll need:
Mobile Phone Number Transfer | Landline Phone Number Transfer |
Alternate Phone Number | Complete billing address |
First and Last Name of the account holder | Alternate phone number |
You’ll also need to provide one of the following: your old account number or your ESN/IMEI/MEID number or your account PIN | First and last name of the account holder |
- As a new customer, we recommend porting a number at activation with the exception of Koodo Prepaid customers.
- We have made some system enhancements to improve the success rate of this activity. So long as the correct information is entered, this process should be seamless
- All other customers: To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.
We thank you for your patience while we work through the Self-Serve maintenance.
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05-04-2020 03:15 PM
It's been 4 days
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05-04-2020 03:14 PM - edited 05-04-2020 03:17 PM
@Public5574 I suggest you contact the customer rep team. click on the link below
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator
Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST
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05-04-2020 03:13 PM - edited 05-04-2020 03:33 PM
@Public5574 It takes 2 to 3 hours to port a cellular number. If you are on a Koodo Prepaied account or your port has been longer than 3 hours you will have to contact a moderator. Just click on the ? at the bottom of the screen and explain to SIMON your problem. The moderators can help with your port.