@Seinan wrote:
Hi , i am new , i have ordered the sim from amazon and i would like to join public moblie.
I just wanna know how , do i get my existing number transfer over
@SeinanOnce you get the sim card you sign up for a self serve account, you can either transfer the number during set up (port in the number) and follow directions or create a new number then once its all set up do a number transfer.
To transfer the number once the account is all set up. (suggested)
1. Login to Self-Serve
2. Go to Plan and Add-Ons > Change Phone Number
3. Click "Transfer a wireless or wireline number from Public Mobile or another provider"
4. Enter your number and click "Check Eligibility"
5. Click the "I am authorized to transfer this phone number" before you do anything else.
6. Fill in the box to the best of your ability.
7. Click Submit and wait (don't press anything else until everything is clear).
The most important thing will be to get your sim card and leave the old service active. Do not cancel the old service. It will be automatically done when the number is transfered.
May I ask, what company are you currently with? Is it voip, landline or wireless? Some numbers / services (such as koodo prepaid) will require help from the moderator team (official public mobile customer support)
