Refunding for overcharges

[Madisonlanea115]

How do I get refunded when charged twice for my phone plan?

[CS_Agent]

Hi there!

If you see a double payment on your credit card statement, feel free to create a ticket and a moderator will be happy to look into this for you.

Cheers!

[dabr · Accepted solution]

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@Madisonlanea115 wrote:

How do I get refunded when charged twice for my phone plan?

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PM does not refund as it's prepaid, however, if you have been charged twice, then submit a ticket to moderators via SIMon here:https://publicmobile.ca.ada.support/chat/

They are more likely to issue an account credit for the overpayment and you can use that credit towards your next billing or purchasing add-ons.

[computergeek541]

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@Madisonlanea115 wrote:

How do I get refunded when charged twice for my phone plan?

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Have you changed your plan recently?  If you did, refunds aren't provided for the unused part of the plan that you came from.

If it is a matter of Public Mobile charging you mistakenly twice for the same amount, they will refund you but it can reportedly take a few weeks. If there is an extra money in your Public Mobile account balance as a result of this, it can be used for the next renewal.