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Cellular service not working

Gaynor
Good Citizen / Bon Citoyen

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

10 REPLIES 10

RayB234
Good Citizen / Bon Citoyen

I am also having an issue with data connection. Full service, can call and send SMS but no data connection. Sometimes it will trigger for a few minutes but then right back to no connection. Tried rebooting phone, resetting connection setting, nothing is working. 

Ryburne
Great Neighbour / Super Voisin

I have done that 2 times already and it works for about 1 hr then nothing

ShanC79
Great Neighbour / Super Voisin

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

Arctic_Angel
Good Citizen / Bon Citoyen

Not true.

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421 

Reboot the phone and Reset Network Settings and it will work

 

Ryburne
Great Neighbour / Super Voisin

Same here in halifax zero data no help from public mobile

Gaynor
Good Citizen / Bon Citoyen

@CS_Agent are you all monitoring? 

Arctic_Angel
Good Citizen / Bon Citoyen

It's the first time I've ever had this happen in 6 years of using public Mobile. I have the same problem hoping it gets fixed before I swap to a different provider

JustinCr3dible
Great Neighbour / Super Voisin

Both my and my wife's cell data connections stopped working, only restarting would restore to LTE and I'd get great speeds despite only being on a slower 4G plan. Something is definitely going on with the network. 

TK421
Great Neighbour / Super Voisin

Same here in NB - all 6 of us in our family.  None of us could connect, and restarting our phone once worked for a couple of minutes.  Very frustrating.  Please tell me this won't keep happening.

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