Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[grahamriddell1]

back working now.....put a ticket in and looks like all good now

[Chris_K2]

I live in central Alberta, and I’ve been having the same issue for the last couple of days and have been constantly restarting my phone. Recently, though, I switched to just turning airplane mode on and off. I hope they fix this soon because I’m sure it’s not my Galaxy S21 Ultra’s problem Since my brother's having similar issues with his iPhone.

[Maren666]

Same. Sometimes toggling airplane mode works. It would be nice if we got reimbursed for time without data, wouldn't it? 🙄

[DUpward]

Same issue ranging from downtown to airport on May 28. Restarted the phone with no luck. Eventually switching the e-sim off and on seemed to resolve the issue for now.

[emkon]

I'm having the same issue around Toronto since Monday.  I'm not moving, but randomly every 10minutes to 12 hours, my data connection drops and sometimes cellular connection as well.  None of the fixes have worked and I have to turn on Airplane mode and turn it off. I coincidentally got a great offer form Rogers to move back to them yesterday and if this issue continues past today, that's my next "troubleshooting" step.

[slusagm]

thanks @colleeno 

updated the URL and it works now

[hairbag1]

@ThuyP 

if you're in the London/Kitchener/Waterloo area...others have similar issues as you mention. If the above suggestions don't help, you'll can assume there's a network upset or outage in your vicinity. I'm sure Telus / Public Mobile is aware and working to fix. Restart your cell occasionally. If possible, go for a drive to see if things clear up when you're away from your current location....then let us all know.

[softech]

@ThuyP  

Many users are having data-related issues in the last couple days.  Public Mobile is aware of the problem and is actively working on it:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

In the meantime, please Reset network settings after a device reboot and you should be able to use the data again.   But please note that you might have to do it frequently until the the issue is fully resolved

[will13am]

@ThuyP , check the settings on your phone to make sure usage limits are not interfering with data usage.  

[ThuyP]

Hi,

I can't use data (3G/5G) for my phone for several days. It doesn't look like I run out of data as I just checked my subscription and add-on data on PM website and it's just nearly 8GB used out of my 80GB monthly data.

Would you investigate/resolve this asap, please?

Thanks,

[colleeno]

@slusagm 

Please ignore my previous message. I found the thread. 

[colleeno]

@slusagm 

I am having the same problem as the OP and would like to read more about it but the link you provided isn’t working. (See screenshot.) Could you post an updated link please? Thank you

[Joe_Crushy]

Same here, when my signal gets low my phone switches to 3g then won't reconnect to lte or 5g when signal comes back, have to reboot or airplane mode for 10 seconds or so, very annoying about 4 days or so now.

[Sansan]

Toggle airplane mode and restart your phone.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Sansan]

Please see a message posted by Public Mobile today regarding this issue.

Toogle airplane mode and resart your phone. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

[Hattie]

over the last week or so I have noticed my internet service is working  intermittently.   It seems random, no idea why just no bars and phone says no internet.       Have been on Public for a few years and never had issues.   Is there a service break happening 

[Cbondoutdoors]

No direct response - they did release a post covering the topic stating that their internal team “looking into it” and to “restart your phone, or toggle airplane mode on, wait 30 seconds, then off again” to bring your data back in the meantime. Doesn’t sound super promising yet, only time will tell. 

[Kidabrmi]

Have to restart my iPhone to connect to public mobile data when there’s no wifi connection.

[Kmf4]

I did submit a ticket about the issue. So far though, no luck with solution given to me to try.

[Nonicknamepleas]

Okay, thanks a lot for the reply. I was going to buy an eSIM to see if that helps, but maybe I'll wait if they are working on a fix.

[JustinDDD]

having all the same issues over here in stratford. Everyone i know has been having issues.

[Teresa17]

I've done it 5 times it works for a minute then stops again. Very frustrating 

[Jonathanmel]

I have done that multiple times too, as soon as I connect to wifi at home and drive to work, I don't have data once again unless I turn on and off flight mode as I said earlier. Resetting and rebooting and everything else doesn't fix the issue at all. 

[slusagm]

There is an active service issue on PM side

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/td-p...

But it might help to Reboot the phone and Reset network settings.

If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[Sansan]

If you check rhe community messages, LOTS of people having this issue unfortunately. They are aware and working on a fix.

In the meantime toggle on airplane mode and restart. 

[Satish1]

Hello,  Is the data component not working? I am finding that this service is declining in quality. It is hard to get any help.  Please let me know what is going on so I can at least decide if its time to switch carriers. Thank you.

[Chefman]

I had this issue today.  turning on/off airplane mode works!

[Kapz]

Hey, I'm experiencing the same Downtime 

[porcupine]

Try rebooting your phone it worked for me 

[hTideGnow]

hi @MargCz 

please update your post to remove the personal info.  We are just customers here

For the data issue, there seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above