Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[MargCz]

Hi.

I'm not getting data for last 2 days. Please, rectify the problem.

My name: Mxxxxx Cxxxxx

Phone number: 647-xxx-xxxx

Email: xxxxx@xxxxx.com

Edit by Dunkman: removed personal information

[hTideGnow]

hi @Nonicknamepleas 

There seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

[Nonicknamepleas]

Recently, within the last couple of days, my data connection will drop in areas I know I have signal and data. It seems to be random and it won't come back online no matter what unless I enter airplane mode to reset it. I've tried resetting all kinds of settings. I'm not sure what else to try or if I need a new SIM card.

[yeej]

@B-m , I had the same issue.  I turned Airplane mode to ON, waited 30 seconds, then turned Airplane mode to OFF.  My network was able to re-establish connection after that.  Good luck.

[That_Guy]

Last couple of days my mother & I have had no data on Samsung phones until power cycled. My father with Pixel has had no issues. Is this device related?

[rask5]

Started earlier this week. It was intermittent. A phone restart or switching network mode from Global/LTE only to LTE/HSPA/GSM would help. 

As of the time of writing this, the issue is persistent. 

Location, all across Kitchener-Waterloo. Did not help when I drove across from Kitchener Downtown to Waterloo, St Jacobs and back. 

Phone signal bars appear normal. 

Phone reboots and airplane mode, turning data on/off does not help. 

[hTideGnow]

Hi @B-m 

There seems to be problem with Mobile data in some area.  PM is working on the issue:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

Start with Reboot phone and click Reset network settings

If same, please report your issue on the announcement link I provided above

[B-m]

My mobile data is not working. Its very unreliable, even long text messages won't load. If I turn my phone off and on again it works briefly but then shut off again.

I've gone through the troubleshooting with the chat bot and none of the things worked. 

Im very displeased with my service and am considering switching to another provider.

[Arctic_Angel]

It's crazy to me that you're still lying about this as it's very obvious everybody is having the same issues. Please stop giving false hope and instead redirect everyone to the mega thread that is addressing this as a widespread issue.

[slusagm]

it can be fixed by Reboot the phone and Reset network settings. If still cannot connect, try changing network mode to 4G or LTE and reboot phone once more

[Caroline1410]

---

@NDesai wrote:

@Caroline1410 Seems like an unconfirmed outage for some people. Rebooting phone seems to help some people. 

---

I did it, but it didn't work. Data was unstable yesterday, but today hasn't worked at all.

[NDesai]

@Jonathanmel You're not alone! Many are experiencing this issue at this moment. PM is looking into as we speak. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

[Jonathanmel]

I javw been having no data all this week.. I have to turn on and 9f flight mode each time... what is going on with this. Chat bot is no help ans can't get help elsewhere..

[NDesai]

@Garmin Yes, many are experiencing this issue. PM or Telus haven't confirmed an outage yet since it's not happening to everyone. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

[ColinGS]

Also having same issue, have done all steps and no fix.

[NDesai]

@Caroline1410 Seems like an unconfirmed outage for some people. Rebooting phone seems to help some people. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

[NDesai]

@scottmcculloch Seems like some serious outage issue, but not confirmed since it's not happening to everyone. Some have reported that restarting your phone restores services. So try that. 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Megathread-Public-Mobile-Data-Issues/m-p/...

[Garmin]

data not working 

[PMnew1]

As another user stated people should submit a ticket. That way they can see that there's an issue if everyone reports it. I've submitted one just now so let's see what they respond back with. Toggling between airplane mode once I'm away from my home wifi seems to work but that shouldn't be a solution 

[Caroline1410]

My mobile data is not working, already did all troubleshooting.

[scottmcculloch]

Just this week I started dropping from the cell network. I have had public mobile for years and all of my family have the same service. We all have the same problems so I am quite certain it is not a problem with my phone. 

Everything seems to work fine and then spontaneously it seems to disconnect. I don't get texts or can't access cellular data (my phone tells me I'm "not connected to the internet". I have tried switching on and off airplane mode and restarting my phone. This works temporarily but again this happens within the next few hours. I am not sure how to maintain connection. 

I have also tried removing and reinstalling my sim card but have the same problem again

My phone works fine on a wifi network - so it seems related to cellular.

Please help

Scott

[porcupine]

I just restarted my phone and it worked for me 

[porcupine]

I just restarted my phone and it worked 

[Borealis4011]

I’ve been having this on my iPhone as well. I really hope it’s temporary.

[Teresa17]

I cant get my data to work even though I've reset and restarted my phone . I see there's a ton of people who are having the same issues.  Has anyone been successful getting a reply from this craptacular company?

[hTideGnow]

hi @Ok6 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

HI @Kmf4 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Kmf4]

My data isn't working I have reset my network and my subscription is not due to reset till the end of June. What is wrong with the system?

[Ok6]

Hi my data isnt working. 

[IkainthY]

There is no Account Tab when logging in from website.  There is Subscription & Add-Ons.  There is Tranfer Phone Number below it but I am wondering if that is for porting in and not out