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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 73509 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75146 Views
  • 181 replies
  • 32 Bravos

Resolved! Mexico DataPlan?

Travelling to mexico for 1 week and I am looking for a data plan for Mexico, what are my options?Thx

DataWest by • Good Citizen / Bon Citoyen
  • 2759 Views
  • 5 replies
  • 0 Bravos

Porting issue

Hey all,I switched to public mobile yesterday following all the information PM gives, but I can't recieve calls, send or recieve texts, and my data doesn't work.I have checked the APN settings, which all look correct.I can call out, but it shows up a...

Paying for my brothers phone

Hello. My brother has a phone with you but I would like to pay for his bill every month but do not want him to have access to my credit card information. Is this possible

mthompson by • Great Neighbour / Super Voisin
  • 1614 Views
  • 5 replies
  • 0 Bravos

Porting issue

Hi Folks, I just want to start off by saying thank you for your help and input! Here’s my issue: I’ve tried to port my home phone number with Telus over to my mobile phone with Public Mobile. On November 3rd I filled out the change number form online...

Indyalexander by • Good Citizen / Bon Citoyen
  • 5691 Views
  • 28 replies
  • 0 Bravos

USA text without addon

Hello Im planning on going to the states and wondering if there is a fee for every one text that I recieve than to get a add on. Maybe if I get 10 texts in two weeks. Dont care if it would be 30 cents each. Tried looking with the fine print and could...

hotplate by • Great Neighbour / Super Voisin
  • 944 Views
  • 2 replies
  • 0 Bravos

Registered, but no welcome email or access to self serve account

This is more of a question for a moderator or employee. I registered a 2nd sim using a 2nd email address. During the process (3rd attempt) it said it failed and to try again. Shortly after i got a notification on my 1st account advising a referred fr...

marcojuarez82 by • Great Neighbour / Super Voisin
  • 1046 Views
  • 3 replies
  • 0 Bravos

Looking for suggestions for new phone.

I'm looking for a new Android phone.  Any suggestions for one with the latest version or one that will get upgrade to new version? I'm on a budget of $300 and don't want to go over. 

tehowennathe by • Model Citizen / Citoyen Modèle
  • 3538 Views
  • 21 replies
  • 0 Bravos

Resolved! Loyalty rewards after porting out

hi everyone! I made a search and read many topics but can't find a clear answer on the following. I'd like to port my number from PM to another provider, but I'd prefer to keep my account with another (new) phone number and another plan (cheapest, li...

Azopp by • Good Citizen / Bon Citoyen
  • 2999 Views
  • 5 replies
  • 0 Bravos

NEW Client - Invalid sim?

I got a brand new sim and went through the activation process until the credit card portion. I put in my info and got an error. When I went to start again it said the sim was invalid. If I cant fix this in 24 hours I am just throwing the sim out beca...

bjohnston91 by • Good Citizen / Bon Citoyen
  • 3189 Views
  • 10 replies
  • 0 Bravos

Can't send international text.

I have international text on my plan and I've tried everything from adding exit codes and + sign and I just can't seem to get it sent. Just says "message not sent". Help!

Can't send texts

I just activated my sim tonight a few hours ago and got a new number. My plan is the $10 for calling, and 50 outgoing texts/unlimited incoming texts. I can call people and receive texts but I can't send anything (it doesn't say unsent though, it look...

changed plan and now phone wont work

help. my phones plan expired so the next day I bought voucher and downgraded my plan to same thing just less data. it says active but when I try to call out it says I don't have long discince add on .cant receive or send text .I emailed mods on sunda...

Resolved! The phone number entered is invalid or you may have created your profile already.

is this network relable? not even able to set up with out an error in first 10 seconds.  The phone number entered is invalid or you may have created your profile already. may have created your profile already? noThe phone number entered is invalid ? ...

pita_network by • Great Neighbour / Super Voisin
  • 1712 Views
  • 3 replies
  • 0 Bravos

Billing charges

Why doesn't my usage time add to the total reported?

Labsea by • Great Neighbour / Super Voisin
  • 1039 Views
  • 2 replies
  • 0 Bravos

Plan renewed data not reset

Today my plan was renewed, yet when I look at data useage it shows as if it was still last month. Should my data useage reset to zero? My account hasn't reset my data. It's not a data add on as I have unlimited talk and text with 8GB data 3G speeds. ...

tehowennathe by • Model Citizen / Citoyen Modèle
  • 920 Views
  • 3 replies
  • 0 Bravos

Resolved! Understanding Data usage

Is there or is there not a way to get a grand total of the amount of data used during a 30 day period?  My iphone SE shows an amount that has NOT changed in the 3 months I have been with PB. I would like an easy way to monitor what I am using so, if ...

Epistling by • Great Neighbour / Super Voisin
  • 2082 Views
  • 4 replies
  • 0 Bravos

Payment

How do I pay my plan with the balance that’s already in my account by way of my computer?

Wili by • Great Neighbour / Super Voisin
  • 693 Views
  • 1 replies
  • 0 Bravos

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I'm in Australia. In July 2018 I visited BC and bought a Public prepaid. I am returning to BC in Dec 2018 for a few weeks and want to use the same SIM. I can't remember the password I used and I get the errorForgotPassword/LoginUnsuccessfulUser_Login...

GrahamQld by • Great Neighbour / Super Voisin
  • 965 Views
  • 4 replies
  • 0 Bravos

Data

Hi, I have about 2 gbs of Data left and for some reason I cant use it. if i go to google it says I am offline but I am not. whats happening what do i do to get it to work???

alicia_dawn by • Great Neighbour / Super Voisin
  • 1203 Views
  • 4 replies
  • 0 Bravos

US Roaming

I recently purchased the extra data and roaming services when i was travelling to the states.  However, i was not able to get service there during my entire trip, unless i logged in to wifi at the hotel.  I am not sure if i needed to do something in ...

Fanwar14 by • Good Citizen / Bon Citoyen
  • 3137 Views
  • 12 replies
  • 0 Bravos

Payment declined

So I sent 2 private messages 2 days ago to the @CS_Agent and no one has gotten back to me since. Extremely frustrating because I need my phone line and I cannot pay for it when i am trying to pay for it... The credit card companies are not declining ...

Nk by • Good Citizen / Bon Citoyen
  • 2229 Views
  • 7 replies
  • 0 Bravos

Incoming Calls

Hi thereI have switched my number from other company today. Since activation I can call outside but incoming calls are not getting . Can anybody help me out!!

mansurmulk by • Great Neighbour / Super Voisin
  • 1444 Views
  • 5 replies
  • 0 Bravos

Resolved! PLANS: CAnada+wide+ US Calling

I understand that when you call the US - it will go through - My question is:  What if you are in the US - will your calls go through? and at that time - will you only need US data plans? OR how does that work?

noradd by • Great Neighbour / Super Voisin
  • 1874 Views
  • 4 replies
  • 0 Bravos

Displaying the About (Biography) Section In Your PM Community Profile

Recently, a fellow community member messaged me about adding a note in the "About" section of their profile page, like I have.  This section of the profile is edited by going to:  My Settings -> Personal Information -> BiographyAnything entered into ...

SD08 by • Retired Oracle / Oracle Retraité
  • 1098 Views
  • 3 replies
  • 3 Bravos
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