Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I set my plan to change to the 3GB+1GB Bonus plan last month which renewed on October 25th this month and shows up successfully in the account. However I got a message that said I've used 75% of the data this month the day after renewal which is just...
I tweeted and public mobile wanted me to send message. I am using community for the first time. Internet is very slow, i have noticed that whenever i use public mobile network, i cant post my tweets,social media, emails are slow too.. It keeps on sea...
Hello I just bought a plan "appel illimités dans la province" and everytime i try to make a call it says its a long distance and i dont have the option, also i cant receive calls..
I added 1GB data add on to my account as I ran over the 12GB. I assumed it would only take about 15 minutes to propogate through the system. So...1) How long do I wait for it to work2) If it does not whom do I email.Thanks.
So my plan renewed overnight as usual however I just noticed it already shows 600MB on new cycle which is not right. I decided to use some data on a video chat last night around 9PM PST because still had a ton of data left. Does this mean all PM cust...
Hi! I bought a iPhone 6s+ in 2015 directly from the Apple store online and as such it was unlocked from day one. It worked fine as an unlocked phone and I used it on numerous carriers including public mobile often swapping cards when I roamed to ot...
Not sure if this section is where I should post this... 1. I would like to switch to another cellphone company2. I would like to have my sister take over my current $40/4GB plan on PM What will the process be if I want both me and my sister to keep o...
I have 4 accounts which will be renewing over the next week or so. just wondering if topping up manually will help avoid the failure issue. @Jeremy_M , It appears there is a backend issue with renewals, as you probbaly know. It might be beneficial...
I have two accounts, One for myself and one for my wife. Both the plans were expired with autocharge enabled.
Hello, I have two questions for Autopay users: Do you get a text or email notification when your credit card is about to expire? Do you get a notification if a payment does not go through that gives you even a moment's notice before your account is s...
anyone pre-order? Couldnt get on the store until around 03:10 EST. Estiamted Ship date is Nov 21 - 28 was hoping to get first batch for Nov 3
I cant make a call...says i have no calling plan..cant text..cant do anything....Im in a panic..i need this fixed ...
Hi everyone, I just wanted to know if there is an maximum amount of community reward you can get for your plan or can you do it till your plan hits literally $0? Thanks to everyone who comments in advance
Just now I checked my bill and it looks like I am not getting referral award.What should I do to get reawrd? Any help would be greatly appreciated. Thansks
Hi there I changed my plan could you tell me know long it takes for my phont to work again?
My family and I might be switching over. Heard a lot of people got this plan last year around november: 90 day, unlimited talk/text (canada or province, doesn't matter to me), and i think it was between 12-16gb of data for $40 a month. Just wondering...
how do i provide a new credit card for auto payment?Thank youBettyanna
I haven't had service for 3 days because of the autopay failure glitch, and I've been in contact with moderators, but the issue hasn't been resolved. This is getting rather frustrating and I'm at my rope's end. One last try. This is how my account lo...
ValidateAndUpdateOptions/Provisioning_14 I have enough funds ($40) and trying to buy 1GB Add on for $30 but keep getting that error
Shaw announced that deployment to enhance its LTE-A network is already underway and subscribers in Western Canada will experience it first with a completion date set for “early December 2017.” The rest of Freedom Mobile’s coverage map is pegged for “...
I just got a notification that my data limit has hit 95% and data is no longer working right now. I find it highly unlikely as I've been out of the country for 3 weeks and just returned on Monday (4 days ago) and have been home most of the time recov...
I'm looking to set up Visual Voicemail (voicemail to text) using the free service YouMail.I've set up call forwarding on my Android and it works, but the voicemail service isn't working properly because Public Mobile is not forwarding the OCN (Origin...
Hi,I received a text that my Rewards have been applied to my account. Then I get another text 3 minutes later that my plan did not renew because we did not receive payment. I am on an Autopay, and I do see my credit card in y account. So, why am I s...
Hi folks, My data expired and had to add 1GB for $30. Did that and it worked. Long story short, data ran out again because I switched phones and new phone downloaded a crap load of stuff and ate up data. So now I'm trying to add another 1GB. Went...
I have autopay enabled on my account but as I tried to make a call it said my plan was expired. THis happened to my girlfriend before as well. My plan is fine now because I did the manual pay option but this is frustrating that this feature isn't wor...
My estimated payment for my renewal month shows:Plan cost: $141total rewards earned: $18Available funds in your account: $27total estimated payment: $96 When I precede to renew my 3 month plan my payment total does not add up with my estimated reward...
I have just switched from Virgin Mobile to Public Mobile and love it so far. This is my complete switching experience.Getting the sim: I purchased the sim card from a local Walmart. I knew about the option of having the card shipped to me, but pickin...
My credit card expired and my last payment couldnt be made. My account has been suspended. I updated my credit card information for future payments, but I can't pay my actual balance to reactivate my account. When I try to do so, this red message app...
Why do I even get this message ?I have setup autoreneval long time ago, but this is the first time that I see this message at the top of the page when I log in: "Please disregard this message if you have enough funds in your balance or are on AutoPay...
