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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help setup online

Need help to reset the account online

Cannot register

I am trying to register my account for the first time and everytime I input the PIN I receive from my phone the pin changes and I get sent another PIN. What on earth is going on?

TEXT SCAM!!

The photos you see attached are what I JUST received on my phone as a text.The link in the text led to an Interac e-Transfer that didn’t specify the name of the carrier and claimed it was for a charge they supposedly made, which I could not find on...

Wow, what a failure!

Got to the page where you enter credit card info and "Activate". Eventually got: This page isn’t workingactivate.publicmobile.ca didn’t send any data.ERR_EMPTY_RESPONSE This is in Chrome becuase in another comment from someone a smarty pants said to ...

Resolved! How to avoided text outgoing on ttc ?

Yesterday I went to downtown,I didn’t sent any message out,but from my account I saw there was counted 6 message .i think connect WiFi on younge/bloor subway maybe cause text out.anyone knows how to avoid text outgoing from ttc WiFi?

setting up account/registering sim keeps failing....... help!!

just purchased a sim at walmart.. said i'd set up the sim at home..initially went to the second screen, selected the option to keep my current number.after entering the info, would not progress to the next page.now, when i try again from the start, n...

Resolved! Plan Change Costs Money?

So just trying to wrap my head around how this works, because it seems like PM is getting free money if you change your plan prior to the renewal date, which to me does not seem fair. I know PM is a prepaid company, however they do have a somewhat s...

Resolved! How long for $10 credit to show up after paying for second month ($10 off for 6 months*)

Signed up a month ago and everything went fairly smoothly besides some activation/porting woes. My second bill ended up being a $2 credit due to all of promos ($35 plan, $25 referral, $10 off for 6 months promo and $2 autopay) Just wondering when I m...

What if you used up all your airtime?

Can you still receive incoming calls if you exceed your airtime? Would you still be able to receive calls?

Resolved! Rewards not applied to December bill

Can anyone tell me why my loyalty awards were not applied to my December bill? I’ve been a customer for almost a year and this is the first time I’ve had this problem.

How do I select my regular plan?

I thought my visa was automated. I guess it wasnt. I added the funds to my account and my plan isnt selcted and I cant seem to add a new one. Can someone help me please to reconect with my regular $40/5G plan ?thank you

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account problems

new account set up funds charged to ccard but sim not activated

Problem with changing plans?

Hello I'm not sure if everyone else is haveing the same problem but my plan won't load for my account and I am unable to change my plan. I have a few screenshots to show the issue. If I click "Try out more options" I get a web server error page. Doe...

Terrible Service - Moderator has not responded in 12 hours!

How can I cancel my porting from Bell! I need to speak to a real person! Can’t take this moderator crap!!

Porting From Bell - Need to Cancel - It did not work

Can’t get anyone to respond to me. Need to cancel porting help! Can anyone help?!?!?!?!?

Where's the US Roaming Talk Only Plan for $8?

I need to purchase the US roaming talk only add-on for $8 but I no longer see it on the self-serve page. I've purchased it twice before in December. What happened to it?

Resolved! Best way to add US add-on?

Friends are flying to the US for 19 days soon. I suggested their best solution for phone service is to use the PM add-on. I believe it's possible to add while you're in the US? My assumption (and understanding) is that when they land in the US, they'...

Resolved! Connect to 3G but no internet

Hello everyone,I just actived my SIM card. I can receive/make a call and receive/send text, but the internet doesn’t work. I can see 3G sign shown on my phone so I’m sure it already connects to 3G network. I use iPhone SE. I’ve read some threads tha...

$25 referral bonus

Hello everyone, I have just migrated to PM today and just wondering when will I and my referral person receive the $25 credit? I wrote the referral number and also activated the SIM online. The referral person received a text confirmation about a su...

Activate number for 1day

Hello, My account was deactivated today as the recharge was due today. I am planning to port my number to another carrier can you please help activating my number for 1day. Thanks

Resolved! $10 per month for signing up online before Jan 1st.

Hi, I just activated and signed up online so I think Im entitled to the $10 a Mo. for 6 months. Does that kick in automatically on the next billing

I am left without Talk thanks to Public Mobile

A couple of days before the cycle this month, I ordered Unlimited International Text, Unlimited Canada and the US Talk, 500 mb of data through the "build your own plan" for 30 days for $35.00. I made sure that I included the talk as it is mandatory...

2 vouchers that I can't use

Hello Public. I have 2 vouchers that I couldn't use to activate my service. I used my credit card and the account was activated. How can I fix my vouchers so I can use them?

NEW MEMBER NEEDS HELP. trying to make payment with voucher.

i have had this phone for a month. the 1st. payment was made at the store. i bought a voucher last nite & tried to make my payment for the next month. My acct. was suspended on the 26th. (payment due on the 27th) i have a voucher but it is not being ...

Resolved! No Service after porting the number

i have ported my number from kudoo to public mobile from last since 2 days and i dont have service on both the number.

I can't make calls and text even though I payed for my plan

I am having this problem on my phone where I can't call on my phone. Every time I make a call, the same message will pop up over and over again; "Mobile network not available." And the message sometimes will vary and it will pop up instead "Enable Wi...

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