[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! What happens when i reach my data limit?
When I reach my 5GB data limit in a month, what happens? Does the data services just stop or do I start accumulating extra charges without being notified? Thanks.
Account setup and cell number port error
Help, if anyone has a suggestion then please let me know. Here is the story. I went to London Drugs in Langley BC to transfer my number to Publicmobile. During the setup, the publicmobile system crashed and the account was not created. The Lond...
Invalid SIM but payment taken
Hi all,I was trying to activate my SIM card, but at the last step, it gave me an error and I had to start all over again. However, when I retried, it said the SIM card was invalid. I checked my credit card and I’ve been charged the monthly plan fee, ...
Resolved! Moderator taking over a day to reply
Has anyone else had issues with reply from moderators?? I’ve sent numerous messages about my account being suspended even though my account is 0.00 and my payments made. Why is it taking so long for them to get back to me ??? Well over 24hrs
Resolved! Can't Receive Calls
Hi All, Just joined the community. Switched from Fido yesterday but I can't receive calls. Everything else seems to be ok I appreciate all the help. Thanks
My phone doesn't work
Greetings public Mobile team, I have a Samsung galaxy S7 and I have been using public Mobile in the past and I moved from Tell us to public Mobile 3 months ago at first I could easily activate my phone plan at the store but now even though my plan ap...
Repeated 611 texts about international texts
Just switched to a OnePlus 6 from a OnePlus 3T (which worked great on PM). I've done a search and all the solutions seem to be about iMessage issues on iPhones. No iMessages installed. I'm thinking an app is trying to send a message to the States, bu...
Dual sim use with Koodoo and PM
Can I use a PM sim and Koodoo sim concurrently on a Blu Life X 3 dual sim phone. I know it is a dual standby sim. I have used two sim cards from two difference providers before, but not with PM
I can’t receive calls
I can’t receive calls but i can make outing calls
Porting number from Koodo prepaid
Hello. I need a help of a moderator to port my number from Koodo prepaid. Please advice. Thanks
Porting number from Koodo to Public Mobile
I set up my account and, activated my sim and also went through the steps to port my number and my number has still not been ported It has been over an hour!
Unable to Verify Credit Card
I'm on auto-pay and because my credit card expired in September, my plan didn't auto-renew as it should have today. I've tried many times to "replace my card" with the new expiry date and CCV but every time I do so, I get a message that the site is u...
Resolved! Porting help
I ported my number from Bell yesterday and can make calls, receive and send texts but cannot receive calls. The calls go straight to my old Bell voice mail. Is there a way to connect with the appropriate moderator to get some help.I have called Bell ...
Resolved! Activating new SIM card form problems
I'm trying to activate a new SIM card, but when I reach step 2, the dropdown for city/region doesn't work when I click it. I've tried it with Chrome and Safari and the same problem persists. Any help?
Resetting email
I can't get into my online profile too make a payment is there a way to reset it?
Resolved! can' receive calls
Hi All, i ported my old landline from telus yesterday. it worked immediatly or so i thought.i can call out, end and receive texts but when someone tries to call me they get the error message: 8uv2 your call cannot be completed as dialedI had a look a...
Topped up account...
Hi, A friend whom uses Public Mobile topped up their account for $30, as asked for by Public Mobile to pay for their service, but they told me they got a text saying they don't have enough funds on their account to pay their bill. I figured that Publ...
Resolved! Unlimited Canada/us talk & international text
Hi, read few a few topics but still confused. I bought this plan and wondering how it works. From what I understand I can call within Canada to a Canadian/ us number freeincoming calls from us and if I am in us, there is roaming charges. Texting wit...
Resolved! Access Point Names
When moving to Public Mobile from another provider, Is manual entry of APN information mandatory, in order to get a data connection?
i am a legacy customer and 611 no longer works for me.
Hi, I am currently a legacy customer since 2010. About 2 months ago I called 611 because I couldn't sign into my account becaose it was locked and it said to contact customer service to unlock it. Ever since then I can no longer reach customer servic...
Resolved! Balance of account
I paid money twice on November 30, 2018 for services for Nov 30 and Dec but its showing that I have a zero balance. But yet it shows on my bank statement that I paid twice for my services on Nov 30
unlock phone
Hello,I would like to buy new cell phone and unlock my previous one.How can I get the unlock code? Thanks in advance!
Five Days Later: Port in of Speakout Number Not Complete Even Though Speakout Claims they're Good
The person who got me this Speakout Plan is upset for me. On Dec. 25 at 12:02 am, he set up the plan on Public Mobile. He had ported in my phone number from Speakout. Everything worked in a few hours EXCEPT incoming calls. After asking about thi...
Did I get overcharged from switching plan on renewal date?
I have provided a screen shot of my recent payments for reference. added red lines to seperate payment between months So recentely I swapped my old plan of ($40 for 4.5gb) to ($40 for 4.5gb+500gb bonus w/autopay) to get the 500gb bonusI decided to cl...
Too much money deducted
Wondering why my plan is 40.00 and 42.00 was deducted from my account today?
Add on
Hi,I brought 15 dollars add-on (400 minutes international calls) a few days ago. But my add-on wasn't added. My money has already been deducted from my card, but I am not able to make any international calls (even for the USA). Problem is when i try ...
Can I turn my purchased add-on into credit?
Hi,I recently purchased an add-on for 400 minutes of international calling, mistaking it for roaming. Since I already paid $15 for it, is there any way I could turn this $15 into credit on the account? Thanks in advance!
Resolved! How do i change my number twice?
Hello im new to public mobile. I didn't like my number and was getting calls from random telemarketers. so i decided to change my number but i changed it to random number but i want to get a number thats easier to remember.lol. can i change the numbe...
Unregistered SIM
Yesterday, I tried to activate it, but still it did not work.It says 'unregistered SIM'I already got email from Koodo for service cancellation, but the public mobile one did not work yet.
Login Problem
I registered my mobile with email ID ([email protected]) however couldn't login. it shows email is not recognized.
