Cellular network not available

[Talisman]

HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

[hairbag1]

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@Ruralady wrote:

I can not use my cell phone. Help!

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Is your plan Suspended due to non-pay ? How long has it not been working ? Log into My Account...is plan Active or something else.

[ChuckYeah]

Best to create your own thread as your issue may get lost in this existing thread.

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@Ruralady wrote:

I can not use my cell phone. Help!

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Click here to create your own thread.

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/Plans_Add-Ons

[Ruralady]

I can not use my cell phone. Help!

[mh1983]

Both accounts are with Public Mobile?

[srlawren]

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@Dunkgirl wrote:

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@TalismanIf you switch the sim cards around, does the same issue persist but to the switched numbers?

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@Dunkgirl right--this would be the telltale sign of what @will13am and @ShawnC13 are talking about.

@Talisman please do provide us the brand and model and we can hopefully help.

[Dunkgirl]

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@Talisman wrote:

HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

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@TalismanIf you switch the sim cards around, does the same issue persist but to the switched numbers?

[will13am]

@Talisman, what dual SIM phone are you using?  What two SIM cards are being used on the phone?  Which SIM slot is the Public Mobile SIM card placed in?  Some dual SIM phones are only 2G compatible for SIM slot 2.  Public Mobile only works on 3G and LTE.  So, lots of possible issues.  More information is needed to isolate the problem.

[ShawnC13]

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@Talisman wrote:

HI,

I have a phone with 2 sim cards. Both accounts are active.

One number I can use , call and receive messages. The 2nd number when I go to dial says a screen shot cellualr network not availble. What does that mean and how do I fix it?

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What type of Phone is it and does the second sim slot support the same bands that the PM network runs on.  A lot of 2 sim slot phones can run different networks but don't support all of them.