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Kayla-wx
Good Citizen / Bon Citoyen

I can't sign in to my account, says it can't verify my email 

2 REPLIES 2

Dunkgirl
Deputy Mayor / Adjoint au Maire

@Kayla-wx wrote:

I can't sign in to my account, says it can't verify my email 


@Kayla-wxDid the moderator team help you as @Luddite suggested for you to contact?

Luddite
Oracle
Oracle

@Kayla-wx wrote:

I can't sign in to my account, says it can't verify my email 


Try using the lost password function: https://selfserve.publicmobile.ca/forgot-password/.

If that fails, click this: message to moderators to send a private message to the moderator team with a description of your issue. Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in 24 hours, but can take a few days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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