New Plan not activated

[edwin2]

The data of my old plan $15.00 was exceeded in Sept. 14, 2022 so I immediately changed to a new $25.00 plan to get more data and my VISA account was charged for $28.00 on Sept. 15/22. However, it  appeared that up to now the

new plan was not activated in my phone. Please activate immediately.

[dabr]

@edwin2   It could just be caching issue.  Try clearing your cache/cookies and use incognito/private mode or another browser to login to your account.  You can also try refreshing the page with that option bottom right of the screen.

[BKNS27]

@edwin2 

Check your account to see if your plan was changed then reboot your phone by powering the phone off then power back on.

[RossN · Accepted solution]

@edwin2 

Hi unfortunately that is a problem the last few days with plan changes 

you need to contact customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[esjliv]

@edwin2 - there is no prorating the plan you just paid for on Sept. 14th when you renew your plan early or change plans mid-cycle, so the full charge is normal.

Does your account status say Active?

If yes, try restarting your phone, remove and reinsert your sim card, try your sim into another phone to rule out a device issue.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Remember]

@edwin2 

trying reboot phone not works, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.