Account renewal/payment

[B_R]

Hi all,

I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balance of $10. I would really like to be able to use my phone as it's important for work etc but I'm still suspended. I can provide more info if anyone needs it.

Thanks all,

Kind regards

Bliss

 

[CHARLESDUONG226]

If you have a balance of $10 in the sense of a credit, but if you still owe, unfortunately u need to pay it all off. There's no way around it

[darlicious]

@Erannimae 

Not quite. When you choose "amount due" to pay for your plan when suspended it defaults to $10. So the OP had a $3 balance from rewards ($2 autopay+$1 loyalty=$3) so amount due prompted a $7 payment ($3+$7=$10) but the OP has the $25 plan. To reactivate they needed to make a $15 payment for the plan to reactivate. ($10+$15=$25)

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Erannimae]

I want to make sure I got that right cuz you weren't clear. You made a payment of $17.00   7. That was owed and an extra 10. If that is the case use your pH and call 611 and see what they have to say. I believe there's an option in there too reactivate your acct. But get your acct balance and plan info first.

[darlicious]

@B_R 

Your welcome. I'm happy it's been resolved. Always choose "other amount" when making a payment.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[B_R]

@darlicious thank you so much I'm not sure why I've been having so much trouble but it's fixed now. You guys are the best!

[darlicious]

@B_R 

Auto pay only gets triggered if there are not enough available funds in your balance  to cover your plan amount. It will only attempt a payment once per 30 days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[computergeek541]

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@B_R wrote:

I'll try that. If I make the payment will it try to take the amount out via auto-pay again this month?

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Autopay is only attempted once. The payment must be done manually.

[computergeek541]

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@B_R wrote:

Hi all,

I forgot to change my card on auto-pay to my current debit card with enough funds for my plan ($25) but did yesterday after I noticed my account had been suspended. I also made a payment for the amount it said was due ($7) and I have a balance of $10. I would really like to be able to use my phone as it's important for work etc but I'm still suspended. I can provide more info if anyone needs it.

Thanks all,

Kind regards

Bliss

 

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Your renewal would have happened yesterday if there were enough funds in the account. However, you have not made a sufficient payment for your plan. You'll need to manually pay another $15.  For the payment type, select the option for other amount rather than amount due.

[B_R]

I'll try that. If I make the payment will it try to take the amount out via auto-pay again this month?

[darlicious · Accepted solution]

@B_R 

You need to make a top up payment of $15. Choose other amount. Confirm and submit your payment and your services should automatically reactivate. Log out and reboot if necessary.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #