I want to make sure I got that right cuz you weren't clear. You made a payment of $17.00 7. That was owed and an extra 10. If that is the case use your pH and call 611 and see what they have to say. I believe there's an option in there too reactiva...
My best guess would be that you didn't finish activation. Did you click the submit button at the end? It's way down on bottom. Do try activating the card again. Hope this helps