SIM Card

[bWiebe]

I activated the public mobile SIM card and then inserted it into my phone but my phone says the SIM Card is unregistered. Can someone help me? I know the phone is compatible and it is unlocked. I dont know what the issue is

[Erannimae]

My best guess would be that you didn't finish activation. Did you click the submit button at the end? It's way down on bottom. Do try activating the card again. Hope this helps

[BKNS27]

@bWiebe 

The standard process is to turn off the phone first before inserting the SIM in the phone.

This step is commonly missed so just reboot the phone by powering off by holding down the power button then turn back on.

This normally fix the issue, if not, let us know and we can help further.

[Yummy]

Try one of these remedies:

- Reboot device

- Reset network connections

- Toggle airplane mode on/off

- Re-seat - remove and reinsert SIM card

Try SIM in some other phone. That will determine if it is your phone hardware issue.

If everything fails most likely your SIM requires provisioning; contact agent for assistance as suggested.

Does your account says: Active?

[Jb456]

@bWiebe Make and model of your phone?

[softech]

@bWiebe   Try to reseat the SIM once (power off, take sim out for a minute before you  put it back and power on)

If still fails, it could either be just SIM provisioning issue, which PM Support can fix quickly, or a faulty sim.  Please open ticket with PM Support and have them check on the system:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there