New Credit card not accepted for this months payment

[bllacroix]

Just got a new card.  Tried to change on account and it will not accept.  The card has been activated.

[hTideGnow]

HI @bllacroix don't try too many times, wait an hour before trying again.  Too many failed attempts might triggered a fraud lock

When you enter the credit card, did you use Replace credit card option?  

For address, copy it exactly from what you see on the credit card statement (including the case)

[Jb456]

@bllacroix 

Make sure the credit card address matches what is on your statement.

1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot and try again. If you still need assistance then contact support

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.