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03-19-2020 10:20 PM - edited 01-05-2022 11:11 AM
I just checked my account and found my plan expired. I am on automatic payments.
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03-20-2020 05:04 AM
@KenAllin, make sure you also have Available Funds too if AutoPay failed (which it has for some).
For example, if I don't have enough funds, it may look like this. And when it comes to autopay and renew, my account would be suspended
But, on the other hand, if I do have enough Available Funds in my account, it would appear as this and I can safely say, my plan will be okay:
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03-19-2020 11:05 PM
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03-19-2020 10:28 PM
@KenAllin , is today your cycle renewal date? If it is, and you service is working properly then ignore it and do nothing. This is the normal PM account renewal process it goes suspended, then expired, the payment comes out at 2am est then the plan resets for the next cycle. Keep an eye out tomorrow for you 611 payment thankyou message.
