US Roaming Renewal Issues

[tomrobertsonca]

I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days.  Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available.  What gives ?  I am not using Text and only want to buy Talk.  Is this no longer possible ?

At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text.  I am concerned that my renewal costs for US Roaming have now doubled.  Can you assist me to in getting these additional costs rebated to my account ?

[Murco]

@Ryan1We are just other customers trying to help. Demanding your money back on this board isnt going to help you much. 

[Anonymous]

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@Ryan1 wrote:

I WANT MY SERVICE ON OR MY MONEY BACK ,there was no issue taking the payment, now it’s day 2 of talking to bots , I want to speak to a human 

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The mods are not bots. There's no phone support with this company. It's all done by private message. They *might* call you but there's no calling them. No need to litter several threads with the same post.

[Anonymous]

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@Ryan1 wrote:

I WANT MY SERVICE ON OR MY MONEY BACK ,there was no issue taking the payment, now it’s day 2 of talking to bots , I want to speak to a human 

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 @Ryan1

Click on the red blob in the upper right of this window to see the reply from the mods. (and this reply post)

Edit: never mind. My mistake. It was to someone else.

[CS_Agent]

Hi @tomrobertsonca,

We've replied to your message, please check your inbox.

Thank you,

Syed

[Dankaroo]

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@tomrobertsonca wrote:

I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days.  Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available.  What gives ?  I am not using Text and only want to buy Talk.  Is this no longer possible ?

At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text.  I am concerned that my renewal costs for US Roaming have now doubled.  Can you assist me to in getting these additional costs rebated to my account ?

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Well if they no longer have it they sure are still advertising that they do.

https://www.publicmobile.ca/en/on/plans

As someone else suggested check the next day and if issue persists contact mods @CS_Agent!

Btw this doesn't sound like a "Getting Started" topic...

[krazykiwi]

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@tomrobertsonca wrote:

I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days.  Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available.  What gives ?  I am not using Text and only want to buy Talk.  Is this no longer possible ?

At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text.  I am concerned that my renewal costs for US Roaming have now doubled.  Can you assist me to in getting these additional costs rebated to my account ?

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Hi, you have to wait for the previous add-on to expire prior to purchasing it again. Is it possible you miss calaculated the days for the add-on to expire?

[Alex888]

Sometimes you have to wait 24 hours before you can purchase the same add-on, see if it comes back as available tomorrow, but don't purchase it yet, wait until your current add-on runs out.
The roaming costs have not changed, and don't increase the more you use them.

[Lieux]

Are you able to check payment history does it show the add-on Purchase or are there available funds showing? Maybe the add-on Purchase did not go through.

If you want to write to the moderator you can click on the envelopp right up on this page... write moderator_team in send to... and explain what happened... patience they will reply....

[Lieux]

Good job @tomrobertsonca for your post!!!