02-07-2019 08:26 PM - edited 01-05-2022 03:18 AM
I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available. What gives ? I am not using Text and only want to buy Talk. Is this no longer possible ?
At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text. I am concerned that my renewal costs for US Roaming have now doubled. Can you assist me to in getting these additional costs rebated to my account ?
02-08-2019 11:30 AM
@Ryan1We are just other customers trying to help. Demanding your money back on this board isnt going to help you much.
02-08-2019 11:28 AM
@Ryan1 wrote:
I WANT MY SERVICE ON OR MY MONEY BACK ,there was no issue taking the payment, now it’s day 2 of talking to bots , I want to speak to a human
The mods are not bots. There's no phone support with this company. It's all done by private message. They *might* call you but there's no calling them. No need to litter several threads with the same post.
02-08-2019 11:25 AM - edited 02-08-2019 11:37 AM
@Ryan1 wrote:
I WANT MY SERVICE ON OR MY MONEY BACK ,there was no issue taking the payment, now it’s day 2 of talking to bots , I want to speak to a human
Click on the red blob in the upper right of this window to see the reply from the mods. (and this reply post)
Edit: never mind. My mistake. It was to someone else.
02-08-2019 10:14 AM
02-08-2019 05:46 AM - edited 02-08-2019 05:48 AM
@tomrobertsonca wrote:I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available. What gives ? I am not using Text and only want to buy Talk. Is this no longer possible ?
At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text. I am concerned that my renewal costs for US Roaming have now doubled. Can you assist me to in getting these additional costs rebated to my account ?
Well if they no longer have it they sure are still advertising that they do.
https://www.publicmobile.ca/en/on/plans
As someone else suggested check the next day and if issue persists contact mods @CS_Agent!
Btw this doesn't sound like a "Getting Started" topic...
02-07-2019 11:07 PM
@tomrobertsonca wrote:I am in the U.S. and have been buying 10 day U.S. Roaming Unlimited Talk Add-ons every 10 days. Then all of a sudden the U.S. Roaming Unlimited Talk Add-on could not be purchased / was not listed on Add-on purchase page, ONLY the U.S. Roaming Unlimited Talk & Text Add-on was available. What gives ? I am not using Text and only want to buy Talk. Is this no longer possible ?
At my last US Roaming renewal, US Roaming Talk (only) was not available so I had to renew with US Roaming Talk & Text. I am concerned that my renewal costs for US Roaming have now doubled. Can you assist me to in getting these additional costs rebated to my account ?
Hi, you have to wait for the previous add-on to expire prior to purchasing it again. Is it possible you miss calaculated the days for the add-on to expire?
02-07-2019 08:57 PM
02-07-2019 08:38 PM
Are you able to check payment history does it show the add-on Purchase or are there available funds showing? Maybe the add-on Purchase did not go through.
If you want to write to the moderator you can click on the envelopp right up on this page... write moderator_team in send to... and explain what happened... patience they will reply....
02-07-2019 08:33 PM
Good job @tomrobertsonca for your post!!!