Can’t receive phone calls

[Jeremy135]

I just set up an account with PM and I am using my old bell phone number. I can send text and make phone calls but cannot receive calls. After I unlocked my phone and set up my account I received a text from PM telling me to acativate my sim witch I had already done I am so confused I really hope this works out for me I looked forward in saving money with a cell. 

[MJ23]

Yes indeed the moderator team can assist and quickly resolve your issue. I’ve had similar issues and the moderator team has been great.

Cheers,

mj23

[Mary_M · Accepted solution]

Hey @Jeremy135,

Welcome to our Community and to Public Mobile! 

It definitely sounds like there may be an issue with he port - unless it's still in progress. Please feel free to reach out to our @CS_Agent if you have any questions or want to check on the status of your transfer 🙂

Cheers,

Mary

[stonechucker]

@Lieux, I know you're attempting to help, but we don't know yet the extent of the issue, nor the time frame that @Jeremy135 has been waiting.  Suggesting the assistance from the Moderator Team at this point is a little early - but we'll see soon.

[stonechucker]

@Jeremy135, welcome to PM.  I don't know if it's a stuck port for you yet, it may just be delayed at the moment.

How long ago did you activate?  Full ports can complete very quickly, but 2 hours isn't out of line.  Is this a Bell mobile account, or is it a landline?  Landlines do take significantly longer.

Bell may be delaying the release until they contact you to make sure you *really* want to leave.

[Lieux]

Don’t worry it will work... it looks like a failed port.. write a message to the  moderator.... https://productioncommunity.publicmobile.ca/t5/notes/composepage and write moderator_team in Send To and explain your problem...

and wait for a reply few hours up to 2days... they will help you!!!!