@HALIMACS wrote:
Sounds frustrating @stockticker
The stupid chatbot has been malfunctioning for about a year yet Public Mobile still has it displayed as an option to reach them
Even worse - Public Mobile's "How to contact us" and "How to get support" links all over their own websites don't work. A few do work, but they just lead to stupidbot. Most simply point to dead links or to wrong/irrelevant/different topic pages.
But Telus keeps on steamrolling forward without ever slowing or looking back at what they've broken along the way.
It's always more exciting to look at some managerial's promising pie charts for the next quarter or next annum, about how many more customers can be sucked into the revenue stream, about keeping the momentum forward on constant growth which exceeds previous constant growth. But it's dull and tedious (and hard and expensive!) to look back, clean, fix, and apologize for all the shaky, damaged, jury-rigged, distressing kludge strewn along the path behind.
It's not about the product or the service anymore. It's about selling the product and packaging the service. No focus on actual business foundations would be suicidal in an actually competitive market, but it's par for the course for Canada's crown-fed fat lazy Big Three dinosaur oligarchs.
