Purchased wrong plan (e-sim, when I needed a sim)

[Lil_Izzy]

Please help! I purchased the wrong plan thinking my phone was e-sim compatible. It is not. I can't seem to proceed with the activation on my phone because it gets stuck at "this phone is not e-sim compatible" and I can't do anything else from there. What to do? Any help would be greatly appreciated. Thank you!

[Lil_Izzy]

Thank you! I have purchased a new sim card now. I will send the sim card # to CS_Agent. Thanks!!

[BKNS27]

@Lil_Izzy 

You will need to purchase a SIM if your phone is not eSIM compatible.

Best to order one from Amazon for $5 or pick one up at a Telus/Koodo/Mobile Klinik store for $10. If you order from PM it may take up to 3 weeks to arrive.

Contact a CS_Agent by the Chat bubble and type in Submit a Ticket or Contact Agent for them to help with correcting the eSIM activation.

[Lil_Izzy]

Thank you so much, Handy1!!!

[Handy1]

@Lil_Izzy  

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437