My number didn’t transfer

[Delicatefade]

Hey there. I just switched to public mobile yesterday, and my phone number hasn’t transferred. I am currently unable to call or receive calls or texts from non iPhone users. 

I can’t seem to figure out how to get help with this and I am seriously regretting my decision to switch. I need a provider with a plan that works in the US and Canada. 

Does anyone know if I can go to another provider and somehow rescue my phone number and ditch public mobile?

[BKNS27]

@Delicatefade 

If you followed all the steps. It is rare but it happens that there was a provisional issue with your SIM. As mentioned earlier. It is an easy fix from an agent.

[Delicatefade]

I followed all of their steps. I don’t know what happened, but I currently cannot call or accept calls, so I assume that means my previous carrier cancelled and public mobile dropped the ball. I’m so upset!

[BKNS27]

@Delicatefade 

I forgot to ask if your previous service was still active because you can’t port your number if you canceled service with the previous carrier.

[Delicatefade]

Thanks. Rebooting didn’t help. 

[BKNS27]

@Delicatefade 

Reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent by clicking on Chat bubble then type in Submit a Ticket or Contact Agent to investigate your porting issue. This is an easy fix from an agent.

Since PM is a prepaid service there is normally no refund.