09-01-2024 12:26 PM
My bank account shows that you charged me twice on 13 and 14 of Aug. 2024 monthly fees. Please correct me. Thanks a lot. Robert
09-01-2024 12:51 PM
hi @RobertWu the 2 charges have been over 10 day, they should not be just pending charges. You should has PM support to check
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-01-2024 12:34 PM
@RobertWu
More details would be helpful.
Did you change plans? If so, immediate plan change versus scheduled? Purchase any add ons?
What does your payment history page show? any extra available funds?
