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Why did I get charged double for my redeem point in the same month

CK330
Great Neighbour / Super Voisin

Why did I get charged twice for my redeem points in the same month 

3 REPLIES 3

RavingRaven
Model Citizen / Citoyen Modèle

@CK330 

If you redeemed twice for a $15 bill credit do you see a $30 credit in your payment history? Same for your rewards account redemption history? Did you get 2 emails from Public Mobile indicating 2×redemptions?

slusagm
Mayor / Maire

check the payment history on My Account and check the Transaction history on the Rewards site to confirm.

maybe post the screenshot to clarify

hairbag1
Mayor / Maire

@CK330 wrote:

Why did I get charged twice for my redeem points in the same month 


Please clarify your question. To redeem your points, you have to do it...it's not done automatically any longer. Did you redeem points twice recently ?

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